CALL or text:
(401) 753-4263

TERMS of service

Customer engages It's Fix'd to perform diagnostic and repair services as needed on Customer's computer equipment. Services may include, but are not limited to, software cleaning/diagnostics, hardware cleaning/diagnostics, and hardware/software repairs as listed on the It's Fix'd service page.


Diagnostic Fee
A non-refundable diagnostic fee of $20 is required when scheduling an appointment. This fee will serve as a deposit towards the total cost of the repair once services are rendered.

Prices for services are subject to change based on the service requested and level of repair required. The final cost will be determined after the diagnostic process and communicated to the Customer for approval before proceeding with any repairs.

Age Requirement
Customer must be 18 years or older to schedule a repair appointment with It's Fix'd.

No refunds
There are no refunds available on services rendered. It's Fix'd guarantees that all services will be performed to the best of its ability and in the most professional manner.

Customer Consent
Customer hereby authorizes It's Fix'd to conduct an evaluation of the equipment to determine the nature of the repairs necessary. This evaluation may include the manipulation of software, firmware, and hardware.

Data Backup
It is the Customer's responsibility to back up all existing data, software, and programs on the equipment prior to bringing it in for repair. It's Fix'd will not be responsible for loss of data or software during the diagnostic or repair process.

No Contact Policy
In the event that there is no communication from the customer for seven consecutive days following the initial diagnosis appointment, a storage fee of $10 per week will be charged. If no contact is established within 30 days after the diagnosis, It's Fix'd will issue a 24-hour notice for the customer to collect their property. Failure to respond to this notice will result in the property being considered abandoned and will subsequently become the property of It's Fix'd. During this period, It's Fix'd will attempt to establish communication three times: (1) immediately after the diagnosis is rendered, (2) after seven consecutive days of no contact, and (3) after 30 consecutive days
of no contact. This policy ensures that It's Fix'd can efficiently manage unclaimed equipment while providing ample opportunity for the customer to retrieve their property.

Cancellation Policy
We require a 24-hour notice when cancelling or rescheduling an appointment.

Limitation of Liability
It's Fix'd will exercise the utmost care with customer equipment. In the event of damage to equipment attributable to It's Fix'd, the company will cover the cost of replacing the damaged item. Additionally, It's Fix'd will not charge for labor associated with replacing the damaged item. However, It's Fix'd's liability will be limited to the cost of the damaged item only, and will not extend to incidental or consequential damages.

Privacy Policy
It's Fix'd is committed to protecting customer privacy. During the repair process, It's Fix'd will not access, view, delete, or distribute any customer information stored on devices beyond what is necessary to complete the repair service. All actions taken with customer data will be solely for the purpose of fulfilling the service requirements,
ensuring customer data integrity and confidentiality throughout the process.

Final Payment
Final payment for the repair services will be due upon completion of the service and prior to the release of the equipment back to the Customer.